FlexNet Troubles (Visual Studio 2013)

Modified on Tue, 11 Jan 2022 at 02:27 PM

Sometimes when installing a FlexNet license server, it will not connect to the PTC server even with a proper license file - showing an "Unavailable" status (shown below). 

This can be caused by many reasons, but the best way to troubleshoot is to manually stop the Windows Service named "lmadmin_ptc" and uninstall FlexNet. When trying to uninstall FlexNet, you will get the following error:

If you receive this error regarding a missing DLL file, you have to install the Microsoft Visual Studio 2013 Runtime Libraries (x64), which can be downloaded here.

If you receive a similar error but because of MSVCP100.dll, you need to install Microsoft Visual C++ 2010 Redistributable Package, which can be downloaded here.

Other versions can be found on Microsoft's developer portal.

Once that installs, you can do a proper uninstall of the FlexNet application. 

The Windows service of lmadmin_ptc will likely still be running after the uninstall, so unless you do a restart of the server or computer you will need to manually delete this. Open up a command prompt and run sc delete lmadmin_ptc - this will manually delete the service.

Now, do a reinstall and setup of the FlexNet application for it to work!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article