If you are receiving an error regarding the "Creo Platform Agent" or "Creo Platform Services", this is a good place to start troubleshooting.
Go to the Control Panel and look to see if the "PTC Creo YourVersion Platform Services" exists.
If it does exist:
- Right-click > Change > Repair
If it doesn't exist:
- Find your initial Creo Installation download (I was able to find mine in my downloads, but you may need to redownload the files from this link)
- Find creosvcs_64.exe
- [Downloaded Install Folder]\
install\addon\creosvcs_64.exe
- [Downloaded Install Folder]\
- Reinstall
If it exists, but doing a repair does not fix the issue:
- Uninstall the "PTC Creo YourVersion Platform Services" from either the Control Panel or from Add or Remove Programs
- Reinstall using the steps detailed above
Relevant PTC Support Docs: