CadActiveSupport

howto

Enable debug mode

Turn on CadActive debug logging with cadactive-debug.txt and collect logs for support.

Debug mode writes more detail to CadActive log files so support can see what the client did on a workstation. Turn it on only while you are reproducing a problem.

Turn debug mode on

  1. Make sure Creo is closed.

  2. In Windows Explorer, go to %LocalAppData%\CadActive\config. Create the config folder if it does not exist.

  3. Create an empty text file named cadactive-debug.txt. The file name must match exactly.

  4. Optional: open the file and put the word verbose on its own line if you need even more detail.

  5. Start Creo (or re-run the command-line job) and reproduce the issue.

  6. Collect the files under %LocalAppData%\CadActive\logs and email them to support@cadactive.com with a short description of what you were doing.

Turn debug mode off

Delete cadactive-debug.txt and restart Creo.

Debug mode also applies to command-line / no-graphics runs. Enable the file on that workstation before you re-run the job. See Creo Parametric Command Line.

See also