Managing PTC eSupport Portal Permissions

Access to many features within the PTC eSupport Portal is controlled by permissions associated with your PTC account. Depending on your role, these permissions may determine whether you can perform tasks such as:

• Download PTC software

• Open and manage Technical Support cases

• Access licensing tools

• Manage licenses for your organization

• Assign additional privileges to other users

If you receive an Access Denied – Insufficient Privileges message while attempting to use one of these services, your PTC account may not have the required permissions.

Requesting or Modifying Permissions

PTC provides instructions for obtaining additional eSupport privileges and for having an existing Online Supervisor assign permissions to other users within the organization.

For the most up-to-date instructions, refer to:

PTC – How to Obtain Additional Privileges in the eSupport Portal (CS33875)

Note: Some permissions can only be granted by an existing Online Supervisor associated with your organization's PTC account. If you are unsure who your Online Supervisor is, follow the guidance in the PTC article above.